Our Policies

Privacy policies:

Security is our highest priority to ensure the confidentiality of your personal information. We securely store all information on our site. This includes personal information such as your first and last name, personal and business address, telephone number, mailing address and email address.

The information you provide is not shared with unauthorized third parties.

We may share your information, only the minimum necessary, with companies related to your travel itinerary such as airlines, hotels, land operators, local tour companies, sponsors and other providers.

Reservation Policies:

Check In: 14:00 hrs.

Check Out: 11:00 hrs.

Guarantee policy:

A credit card is required to guarantee the reservation.

Cancellation policy:

Cancel up to 48 hours before the arrival date to avoid charges.

No arrival policy:

En caso de No Arribo, se cobrará una noche de estancia.

Extra person policy:

Charge for an extra person in the room. See rate when checking availability.

Juvenile policy:

Children up to 10 years old are considered. Children from 11 years old will be charged as an adult; 2 Children under 10 years old can share the room with 2 adults.

Pet policy:

Hotel Casa San Payo DOES NOT ADMIT PETS